Shipping & Returns

Returns

We want you to love your Campbell & Co.!

If for any reason you are unhappy with your Campbell & Co. purchase, we will happily accept it back and provide an exchange or full refund within 14 days of purchase.  All labels must be attached and all items must be in their original condition, unworn, unaltered and undamaged. 

Please email info@campbellandco.com.au to organise returns within 14 days of your purchase. Campbell & Co. will respond within 24 hours to approve your return.  Once your return is approved, please place your item in its original packaging and return to the address provided.  Campbell & Co. will provide exchange or refund within 14 days of receiving your return.

Our cashmere knits are delicate, and should be washed and worn with care.  Should an item break without undue stress or strain being placed on the item, Campbell & Co. may accept the return of the item, and may exchange the item free of charge subject to inspection. Please email info@campbellandco.com.au to request an exchange.

 

Shipping and Delivery
Campbell & Co. shipping is free of charge within Australia.  Overseas shipping is $30 flat rate.

SHIPPING | Domestic
Campbell & Co. uses Australia Post to ship within Australia.  There is an approximate 3-5 working day delivery time from time of shipment.
 
SHIPPING | International
There is a minimum 14 working day delivery time from time of shipment for all international purchases.   Campbell & Co. is not responsible for any additional taxes incurred by your country.  Please check your local customs procedures regarding taxes. Campbell & Co. takes as much care as possible in ensuring your package will be shipped to you on time and in perfect condition.  However we cannot accept responsibility for lost or stolen packages, or packages delayed by the postal service.

NOTE: Please allow for a delay in delivery time for orders placed during or around Public Holidays and at especially busy periods like Christmas and New Year.  Any out of stock items will be noted as such on our site.  Campbell & Co. attempts to ship items within 24 hours.  If we are unable to ship goods within 3 working days we will notify you via email.
 

Product Guarantee
A description of each product is shown on our website. The actual products may not exactly match the colour of the picture shown due to the nature of the Internet and the screen on which you are viewing the item.
 
 
Eligibility to Purchase
The purchase of products from Campbell & Co. is limited only to parties who can enter into and form contracts in accordance with the Australian law.  Customers must provide their real name, phone number, e-mail address and other requested information.  When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct.  Purchases made are for personal use only and must not be resold or used for commercial benefit.  Campbell & Co. reserves the right to decline multiple quantities to one customer or address.  Should you have any wholesale queries, please don't hesitate to contact us on info@campbellandco.com.au
 

Payment and Security
All prices are in Australian Dollars.  Campbell & Co. uses PayPal for all payments, to ensure that your purchase online is safe and secure.  PayPal accepts all major credit cards.